I. JOB SUMMARY/RESPONSIBILITIES:
•  Supports the patient and staff in the coordination of patient care and internal and external resources to ensure that care is provided in a supportive, seamless, and superior customer approach at all times. Performs activities off-site, in the community, and makes patient home visits as required.
•  Performs duties and responsibilities in accordance with policies and procedures and consistent with the goals and objective of the department and North Hawaii Community Hospital.

II. TYPICAL PHYSICAL DEMANDS:
•  Essential: stooping/bending, finger dexterity, seeing, hearing, speaking; lifting usual weight of 10 pounds up to 25 pounds.
•  Frequent: standing, walking, reaching at and below shoulder level. 
•  Occasional: sitting, kneeling, climbing stairs, walking on uneven ground, squatting, pushing/pulling usual weight of 10 pounds up to 25 pounds of force; carrying usual weight of 5 pounds; reaching above shoulder level. 
•  Operates computer, calculator, copier, facsimile, and telephone.

III. TYPICAL WORKING CONDITIONS:
•  Not substantially subjected to adverse environmental conditions.
•  Must be willing to work both at North Hawaii Community Hospital and in the community. Work involves extensive off-site activities, including home visits to patients.
•  Must have reliable transportation in order to make visits to sites where discharged patients reside.
•  May be exposed to negative responses from patient or family.

IV. MINIMUM QUALIFICATIONS:
A.  EDUCATION/CERTIFICATION AND LICENSURE:
•  High School diploma or equivalent.
•  Medical Assistant, Community Health Worker or Patient Navigation certification preferred. 
•  Valid U.S. driver's license required in accordance with Hawaii state law rules and regulations.
•  Driver's abstract or evidence of good driving record.

B.  EXPERIENCE:
•  One (1) year experience general office or clearical experience, preferably in a healthcare related setting, such as clinic, hospital, health care agency, medical insurance, physician's office, etc.
•  Experience to demonstrate familiarity with human services resources in the community.
•  Previous experience working with the Native Hawaiian community.
•  Previous experience in working with individuals with behavioral health issues preferred.
•  Prior experience working with the underserved preferred.

Equal Opportunity Employer / Disability / Vet

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