Phlebotomist Technician CCSR

Job Description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Phlebotomy Technician, you will:

- Perform blood collection procedures.
- Verify order requests and identify information prior to drawing blood or collecting the specimen/kit to be tested by analytical staff.
- Correctly label all specimens collected and deliver them to the appropriate processing area.
- Perform specimen processing and send out tasks including accessioning, centrifugation and packaging for transport when necessary for all specimen types.
- Provide a positive customer service rapport with both patients and all caregivers.

The ideal candidate is someone who:

- Has proficient phlebotomy skills.
- Is committed to attendance and timeliness.
- Has strong customer service and critical thinking skills.
- Possesses effective time management.
- Works well on a close-knit team.

This is an excellent opportunity for someone who is formally phlebotomy certified and is passionate about helping others. Professional growth opportunities are also available.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Responsibilities:

Perform blood collection procedures and related tasks.
Provide excellent patient service at check in where applicable.
Verifies order requests and identifying information prior to drawing blood or collecting the specimen/kit to be tested by analytical staff. Label all specimens collected and deliver them to the appropriate processing area.
Follow venipuncture procedures and maintain appropriate log sheets.
Greet patients warmly when they present to outpatient lab desks or when entering a patient's room and complete test request entry and specimen receipt using lab computer.
Perform specimen processing and send out tasks including accessioning, centrifugation, and packaging for transport when necessary for all specimen types.
Accurately communicate essential information to appropriate personnel.
Actively listen and promote effective communication flow both within and outside of the department.
Pick up and deliver blood, other sample types, and lab supplies to appropriate areas.
Maintain a fantastic customer service rapport and interact in a pleasant, courteous and cordial manner with co-workers and patients at all times.
Participate in team discussions, provide problem solving ideas and contribute to quality improvement goals.

Education:

High School Diploma or GED.

Certifications:

Formal phlebotomy certification preferred.

Complexity of Work:

Trouble shooting and problem solving skills in a team environment is essential.
Effectively operate in a flexible work environment.
Demonstrate the ability to work under minimal supervision.
Must be able to excel in a high-volume, fast-paced work environment.

Work Experience:

Technical proficiency; standard procedures, techniques and common practices required.

Physical Requirements:

Requires frequent and long durations of standing and walking.
Visual acuity including the ability to distinguish colors.
Manual dexterity sufficient to manipulate blood drawing equipment and make measurements.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

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