NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Under the direction of the Director and/or Supervisor of Nursing of Patient Relations, the RN Investigator will be responsible for investigating complaints and requests, many relating to the agency's provision of mandated services to patients requiring medical, mental health, nursing and hospital specialty services.

Specific duties include:

Identifying key issue(s) in complaints and requests received from internal and/or external sources.

Categorizing complaints and requests in conformance with established standards.

Conducting thorough review of the electronic health record and or other technology-based programs to obtain facts needed to close the investigations. Consult with facility-based personnel and/or visit facilities to review materials kept on-site and/or conduct patient interviews.

Compile clinical findings that address the issue (s) raised in the complaint or request.

Conclude whether the complaint should be "confirmed" based on the available information.

Prepare outcomes and forward to CHS senior leadership associated with the appropriate discipline; if necessary, proposing corrective actions to prevent reoccurrences.

Maintain case files in CHIRP (complaint/request tracking system).

Interacting with health care providers and administrators as well as communicating with advocacy groups, attorneys, patients and/or family members.

Preparing reports and making recommendations regarding appropriate actions to be taken following investigations.

Performing special studies and investigations.

Identifying and developing performance improvement initiatives projects regarding improved patient experience and improved health outcomes based on complaint findings.

For individuals holding an unrestricted registered professional nursing license BEFORE July 1,
2020 in New York State, another state or United States territory:
1. A valid New York State license and current registration to practice as a Registered Professional Nurse
in New York State; and
2. Valid and current certification in Basic Life Support (BLS) through the American Heart
Association (AHA).
For individuals issued a registered professional nursing license on or AFTER July 1, 2020,
based on expected implementation of Chapter 502 of the Laws of 2017 and Chapter 380 of the
Laws of 2018:
1. A valid New York State license and current registration to practice as a Registered Professional
Nurse in New York State; and
a. A Bachelor’s of Science degree in Nursing or higher (or other nursing degree, as identified by NYS
Education Department including Master of Science in Nursing, Doctor of Nursing Practice, Doctor of
Philosophy Degree in Nursing or Doctor of Nursing Science) from an accredited college or
university, registered with the NYSED; or
b. Obtains a Bachelor’s of Science Degree in Nursing or higher, as described in “a” above, within ten
(10) years of the date of initial licensure; and
2. Valid and current certification in Basic Life Support (BLS) through the American Heart Association
(AHA).



Nurse Residency Program: Get the support you need to grow and thrive at NYC Health + Hospitals through our innovative
All full-time new hires that are recent graduates or new to their specialties are automatically enrolled in our 12-month Nurse Residency Program to assist in the transition to professional nursing practice while delivering patient care in a clinical environment. The Nurse Residency Program features interactive sessions, special educational events, simulations, and group seminars on evidence-based best practices, decision-making, conflict-resolution, end-of-life care, health care quality, patient safety and more. Participants will receive mentorship support, build relationships with nursing peers and develop leadership skills. For more information, log into https://www.nychealthandhospitals.org/nurses4nyc/.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or mail your resume, noting the above Job ID #, to:


NYC Health + Hospitals / Correctional Health Services

Talent Acquisition

Human Resources Department
55 Water Street, 18th Floor
New York, NY 10041
Attn: Talent Acquisition

If applying online, please include your cover letter in the same file attachment with your uploaded resume.