Job Description

High Lakes Health Care, of Praxis Health, is a family of thriving, patient focused clinics, located in the heart of Bend. Our organization was voted the Best Medical Organization in Bend 4 years in a row, through the Source Weekly in 2018, 2019, 2020, and 2021! We want to add members to our team who will engage with our mission of working toward healthier patients, lower cost healthcare and happier medical teams.

We are looking to add a key player to our team as the Psychiatry Navigator, who will play an integral part in making sure patients get the care they need. We are looking to hire a rock star; someone who learns quickly, works hard, pays attention to detail- and if you’re an overachiever, bonus points! In the Psychiatry Navigator role, patient care is at the center of all the decisions you make!  We expect that the ideal Navigator will be eager, professional and represent our providers and our brand with ease as the voice of our clinic. This position is customer service and patient care intensive, so we are searching for someone who is comfortable and willing to make patients or family members feel comfortable over the phone.

If this sounds like you, please reach out and let’s chat! You might be exactly what we’re looking for!

♦ Must have an aptitude to learn and love to help people

♦ Must be someone who thrives in a busy, fast-paced environment 

♦ Must have exceptional customer service skills, be highly organized, and detail oriented  

• Greets, screens, schedules and inputs information into electronic health records and other support services platforms.
• Performs clerical duties related to clinical service. 
• Prepares and processes correspondence. Answers routine medical administrative inquires and drafts letter for physicians and other clinical staff. 
• Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information. 
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff. 
• Requests, locates, sends and receives patient records. 
• Maintains medical appointment schedule for patients. 
• Monitors internal communications including but not limited to task, emails, newsletters and voice mails. 
• Maintains files and assists establishing office systems. 
• Assists in the care and maintenance of office equipment. 
• Other duties may be assigned.

Candidate must comply with all state, local and federal rules, guidelines and requirements with respect to safety and health. This includes, but is not limited to any mandates with respect to the COVID-19 virus, such as PPE, testing, or vaccination rules, absent a legally recognized need for accommodation. Such accommodation requests should be promptly submitted to HR and will be reviewed and approved based on the circumstances presented.

Education and/or Experience:  

• High school diploma or general education degree (GED).
• 1 year customer service experience
• Typing Skills: 35 wpm minimum
• Experience in a medical office setting preferred, but not required.
• CMA, EMT, LPN, Clinical experience preferred, but not required.

Praxis Health is a family of medical groups providing high quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff.

The Praxis family approach is dynamically different than other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs.

We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.

Come see how healthcare is done right!

• Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.
• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Stress can be triggered by multiple staff demands and deadlines.
• Work is performed in an office environment. Involves frequent contact with staff and patients.

EOE Disabled/Veteran

Praxis Health is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.