Job Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Assist all guests at Pool facilities with towels, seating, loans/rentals and requests courteously and efficiently, according to standards. Maintain the cleanliness and organization of all supplies, equipment and work areas and ensure guest safety and enjoyment.

What you will have an opportunity to do:

REPORTS TO:           Recreation Manager

SUPERVISES:          

WORK ENVIRONMENT:

Pool facilities and service areas.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.

KEY RELATIONSHIPS:

Internal: Employees in Safety and Security - Pool, Housekeeping/Laundry, F&B Outlets, Guest Services - Front Office, Guest Services - Concierge, Property Operations and Safety and Security.

External:  Equipment Repair Company personnel, Chemical Supply Company representative.

QUALIFICATIONS

Essential:

Valid certification in first aid and CPR 2 years experience as a lifeguard. High school graduate. Compute accurate mathematical calculations. Fluency in English both verbally and written. Provide legible communication and directions. Ability to:

• perform job functions with attention to detail,  speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable:

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 50 pounds

2. Endure various physical movements throughout the work areas.

3. Reach 24 inches/feet.

4. Remain in stationary/up right position for 8 hours throughout work shift.

5. Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirable:

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of: daily house count, VIPs in-house, arrivals/departures. scheduled group activities and locations within hotel. all hotel facilities and services. hours of operation of each outlet. all equipment and services available for guests at the Pool facility. all safety and sanitation regulations for Pool facility. Obtain clean towels from Laundry and transport to Pool; fold and stack towels. Open, set up and organize Pool Desk. Check supply and equipment levels; report shortages to Supervisor. Clean/prepare the boat dock and respective equipment. Set up Pool furniture, cabanas, towels, pool telephones and umbrellas. Rake the beach; sweep sand off all concrete walkways. Set up the beach area with designated furniture, signs and water sports equipment. Remove trash and debris from all work areas and Pool facility. Display lotions, other stock for sale, recreational and rental equipment. Set up beverage station with specified beverages and supplies. Inspect pump room; report malfunctions.  Ensure soda ash tank is filled to proper level; fill as needed. Sweep, wash down, mop and clean the pool deck; use squeegee to dry decks. Clean, vacuum and brush the Jacuzzi and pool; check filters and ensure proper working order. Take pool/Jacuzzi chemical readings at scheduled times; add designated chemicals. Check pool restrooms, showers and locker areas throughout the shift for supply levels, cleanliness and working order; rectify any deficiencies and clean sections as assigned with proper chemicals, tools and equipment. Answer department telephone. Greet guests; acknowledge guests. Monitor all guest activity in assigned work area; be alert to any sign of trouble.  Ensure safety of guests and enforcement of pool rules/beach precautions according to department standards. Monitor beach warning signs and change according to weather conditions. Utilize first aid and lifesaving procedures when situations demand such. Distribute and retrieve towels for guests.  Collect dirty towels left on chairs and in pool/beach areas. Distribute recreational equipment and issue rental equipment to guests upon request.  Monitor use, return and condition of equipment. Clean and store water gear after returned by guests. Remove debris, empty ashtrays and clean furniture. Report any unauthorized persons in the Pool/Beach areas to the supervisor. Complete closing duties and paperwork. Clean and return recreational/rental equipment to proper storage. Breakdown beverage station and properly store items. Breakdown cabanas. Stack and align lounge chairs to specified position/location. Set up pool closed sign. Return all equipment and supplies to proper areas. Clean designated equipment and sections. Restock items for next shift. Secure storage areas. Return all dirty towels to Laundry. Serve our guests. Serve the other Benchmark team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Benchmark team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Benchmark employees to ensure the security and safety of all guests and of all fellow employees - - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Benchmark employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and back-of-the-house areas as you encounter. Perform your sales function – all Benchmark employees are sales people for the company and for the property… be knowledgeable of Benchmark and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Benchmark and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Benchmark team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.

SECONDARY JOB FUNCTIONS

Follow maintenance program and cleaning schedule. Document pertinent information in log book. Document maintenance needs on work orders and submit to manager/supervisor.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

What are we looking for?

• Someone with a experience in a guest service role
• Someone with an engaging and energetic personality
• Someone with the ability to work on feet for an extended period
• Someone with the ability to communicate effectively
• Someone who can lift, carry and position loads of at least 25lbs.
• Someone with the availability to work varied shifts to include, nights, weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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