Job Description

Job Description

The client is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Their products include Gas Chromatographs, Liquid Chromatographs, Mass Spectrometers, Total Organic Carbon Analyzers, UV-Vis Spectrometers, Fluorescence, Atomic Absorption, IR, X-Ray, and Universal Testing Machines. Their Corporate Headquarters was established in Columbia, Maryland, and has offices coast to coast. This position’s primary focus is to provide technical marketing materials and education to efficiently support product positioning of the Life Science products, as well as, provide timely and efficient support, of high quality, to our customers. This will include the full scope from product design to customer satisfaction, coordinating efforts with the Marketing team, Sales, Service, and the Regional staff. 

Responsibilities

The individual in this position is responsible for a wide variety of Life Science support-related functions including, but not limited to, development of technical documents related to marketing, sales, application use, training, repair, maintenance, installation, and phone support of clients Life Science product line. Travel and customer contact to support assigned products may be required. Additional responsibilities include training customers and staff, as well as, other related duties that may be assigned from time to time. Additional Function(s):

1. Providing support to sales staff for Life Science products from a marketing perspective.
2. Develop demonstration strategies and presentation of Life Science products to potential and current customers to support the sales effort.
3. Obtain and maintain competitive information for Life Science products and analyze for report to sales.
4. Assist in the creation of documentation for sales support materials including feature/benefit analysis and positioning strategies for Life Science products.
5. Evaluate and recommend market needs and then propose to develop and implement hardware and software resolutions to meet these needs.
6. Support qualification tests for large corporate customers and round-robin tests with ASTM and other official organizations.
7. Support instrument quality procedures in-house and in the field.
8. Perform applications work as required effectively positioning the Life Science products, and analyzing customer samples. Perform methodology adaptation work for customers as needed.
9. To produce customer support materials to further sales for the Life Science product line (such as brochures, technical notes, application notes flyers, etc…)
10. Operate as the company’s authority on the Life Science products, market position, and competitive strategy under the area of responsibility.
11. The application, operational, and maintenance support of those products sold by the client or its representatives.
12. Develop and provide technical training courses and materials for customers and client employees.
13. Develop a knowledge base through the accurate documentation and reporting of product failures and repairs.
14. Provide product design change and improvement recommendations.
15. Assist in the development of installation and maintenance procedures for products as required.
16. Maintain the current IQ/OQ/PT protocols and develops protocols for new products.
17. Maintain assigned instruments in application laboratories.
18. Travel as required, to effectively provide technical support to the Life Science product line.

Qualifications

• Bachelors or better in Chemistry or related field or master’s or better in Chemistry or related field or Ph.D. or better in Chemistry.
• The candidate is required to have at least a bachelor’s degree in the life sciences, with a higher-level degree highly preferred. 
• At least two years of technical applications/method development experience in the appropriate product line is required. 
• Experience in maintenance and/or repair of analytical instrumentation, marketing background, and any sales experience is highly desirable. 
• Attention to detail and strong customer service skills are required along with a dependable work ethic.
• The candidate must be proficient at effectively troubleshooting operational, application, and other Life Science instrument problems in a methodical efficient manner. 
• Additionally, the candidate must be able to act independently in matters not governed by policy to ensure customer satisfaction. 
• Travel Required: Yes. Overnight Travel Required

Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) more