Job Description

Full Potential Solutions (FPS) is a new performance based outsourcing firm headquartered in Boston, MA with operations in Kansas City, MO; Metro Manila, Philippines and Chennai, India that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. 

We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things!  FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company.  We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.  Our mission is to create an environment where our people THRIVE!

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive! 

At FPS, we put our people first, because your success is our success. Our mission is simple: create a culture in which our employees thrive, because we believe that happy, motivated teams achieve groundbreaking results.

Do you enjoy interacting with people? Are you a natural sales person? If this is YOU, come be a part of our growing team!

Full Potential Solutions is recruiting OB B2B Sales Agents for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

Come join us and work with some of the world’s biggest companies! We’re looking for smart, driven and talented people to join our rapidly growing team here in Kansas City.

We offer base pay + Commission, $65,000 to $80,000 with uncapped sales bonus plan anticipated first year earnings.

• Present, promote and sell products/services using solid arguments to prospective small business customers.
• Perform cost-benefit and needs analysis of potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Coordinate sales effort with team members and other departments.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.
• Proven experience as tele-sales representative or another sales role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

• General understanding and experience with call centers/customer service, or sales.
• Ability to use current computer equipment and programs being used.
• Must have strong administrative, computer, organizational and detail skills.
• Ability to work independently and as a member of a team.
• Possess strong problem-solving skills with the ability to monitor work for accuracy and thoroughness.
• Outstanding communication and listening skills.
• Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
• Support the mission, vision, and values of Full Potential Solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Enthusiastic, energetic, self-motivated, professional and detail-oriented approach towards work and all work projects.
• Possess strong decision-making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.
• Assertive and results-oriented with a NEED TO SUCCEED.
• Money motivated; aiming to maximize our UNLIMITED EARNING POTENTIAL.
• Enjoy helping customers choose the best telecommunications package for their needs.
• Comfortable interacting with a diverse customer base.
• Proven B2B sales track record.
• Ability to follow through on call flow.
• Customer/Client Focus.
• Personal Effectiveness/Credibility.
• Strong attention to detail.
• Ability to type 30 wpm.
• Able to work in a fast-paced environment
• High school diploma or equivalent.
• Three (3) years call center experience in a sales environment program
• Two (2) years outbound sales experience
• History of excellent work attendance required.
• Experience in the Telecommunications industry a plus.