Sales Gallery Coordinator

Job Description

Job Description

HGV Now Offers Day One Team Member Benefits!

What will I be doing?

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

The Sales Gallery Coordinator greet guests professionally and courteously to provide a positive environment, in support of the sales team.

Key Job Functions:

Provides high level of customer service through warm welcome and guest happiness
Identifies and assigns the Sales Executive and Sales Leader guests per the rotation
Handles incoming telephone calls and provides responses to inquiries
Ensuring Sales Gallery and Model rooms are ready for the start of business.
Assist guests on the phone and in-person with direct marketing inquiries relating to the package they have already purchased
Assigns sales bays for Sales Executives by tour guest count and reassigns sales bays to account for overage and adjust throughout the day
Ensures that the assignment of tours are logged in HGV system (Chorus) and as needed, in the manual log
Performs accurate and timely reporting of exception tour information processing to appropriate department
Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
Liable for gift banks at assigned locations and maintains accuracy and balancing during shift

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Requirements:

1+ year customer service experience
High School/GED required, Associate’s Degree or College Diploma preferred
1-3 years of sales experience in related roles
Ability to multitask in a fast-paced environment
Intermediate digital literacy: Office Suite
Full flexible schedule required: mornings, nights, weekends, and holidays
Proficient in English required (proficiency in both English and Japanese preferred)

We offer a comprehensive benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and exciting travel benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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