Job Description

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.   

A day in the life… 

• Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences 
• Quickly understand a customers’ needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc. 
• Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc. 
• Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more 
• Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc. 
• For some shifts - responsible for opening and closing the building, following the proper security procedure 
• Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance 

You own this if you have… 

• A high level of ownership, accountability and initiative 
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues 
• The ability to quickly adapt to new initiatives, concepts, and services within the store 
• Proven success in working in a fast-paced environment with the ability to multi-task 
• The ability to frequently lift and carry between 1- 25 lbs and occasionally 25- 50 lbs 
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more