Job Description

Avangrid is seeking a Sr Business System Analyst - Telephony to join their team in Augusta, ME location.

Scope of Responsibility:

Provide operational support and subject matter expertise to all Avangrid Contact Centers (CT/NY/ME) involving the telephony technologies used. Initiate cooperation with IT, business area leaders and vendors to maintain seamless customer care communications and operations. Participate as the customer care technology lead in related projects and initiatives, including system upgrades and new technology implementations.

Qualifications: (minimum qualifications for assignment to this job)

Education:

Bachelors Degree

This job has been posted by TalentBoost on behalf of Avangrid. TalentBoost is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of TalentBoost not to discriminate based on race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law.