Senior Manager, Deloitte Digital Operate Managed Services

Job Description

Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto; Calgary; Vancouver

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching

Application Managed Services and Operate leader for Digital Technologies

What will your typical day look like?

The Operate Senior Manager is responsible for growing and managing Deloitte’s Operate practice and leading the Application Management Services stream for digital technologies. Reporting to Practice Leaders and Engagement Partners, the Operate Senior Manager is expected to carry out the following activities:

Business Development – You will take a lead role in selling, delivering and managing consulting managed services (AMS) to high growth organizations with a diverse global team. Create long term relationships with selected vendors. Identify and lead business development opportunities. Provide innovative ideas and leadership to generate client service offerings. Develop knowledge of the various Operate services, tools and methodologies delivered by the firm so that potential sales opportunities are identified. Providing strategic vision for Operate practice and engagements, leading sales activities including RFP responses, performing work assessment and estimation, designing optimal support models, developing pricing models, facilitating advisory work, etc.
Service Management – overseeing digital AMS client engagements including building relationships with senior client executives, leading delivery teams, managing engagement financials and identifying new opportunities

About the team

Deloitte Digital's vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our aim is to be a global leader in driving digital transformation using digital platforms. By redefining the customer's digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

The Advertising, Marketing and Commerce team delivers and deploys strategy, design, implementation and support of web content management, digital asset management, and other technology solutions in the digital marketing and content space.

Enough about us, let’s talk about you

You are someone who is:

A minimum of a Bachelor’s Degree in Business, Engineering, Computer Science or other related discipline
A minimum of 10 years of account management, sales/business development, operations, or consulting experience preferably in an AMS environment (Client service experience and/or professional services industry experience is a plus)
Advanced knowledge of Application Management and Operations principles including ITIL, CMMi, ITSM tools, etc.
Deep experience developing sales leads for AMS engagements and delivering on those opportunities once closed
Superior program/project management experience, specifically working with matrix reporting structures
Decisive leadership skills and ability to motivate, facilitate, and influence diverse teams without authority and with empathy
Proven ability to lead multiple workstreams simultaneously and with global teams
Ability to develop and secure relationships with senior client executives

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

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The next step is yours

Sound like The One Firm. For You? Apply by [insert date].

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.