Job Description

Description

Job Description:

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions.

We are currently looking for a Service Desk & Hardware Technician to be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems. This position will be based at the Shaw AFB. In this position, you will have a chance to expand and your skills while working with a diverse and dynamic team.

The Service Desk & Hardware Technician will be part of a dynamic team supporting US Army Central (ARCENT) G2. We are looking for your experience in resolving Tier I hardware, software, and application problems. These duties include but are not limited to diagnosing and resolving workstation software and hardware problems, common Microsoft Office issues, printer issues, basic network (LAN) issues, scheduling & troubleshooting video tele-conferences (VTCs), following approved processes and procedures, and troubleshooting these issues in person or over the phone. Position must have a working knowledge of Active Directory Users & Computers, security groups and NTFS permissions, Cisco network/LAN principles, MS Windows 10, MS Office, desktop & laptop hardware, etc. Experience with US Intelligence networks.

Primary Responsibilities

• Provide Tier1 customer service support as part of a service desk team across multiple networks.

• Provide first contact and incident resolution to customers with hardware, software, and application problems.

• Support requests provided in-person, telephonically, or electronically submitted via ticket system

• Complete basic and advanced hardware and infrastructure work as directed, including: running cable and cable management at both workstations and in server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops and basic printer maintenance.

• Remediate problems with Windows desktops, laptops, printers, digital senders, video teleconferences, VOIPs.

• Execute basic Active Directory tasks and manage NTFS permissions such as share folder access.

• Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs.

• Understand how to apply patches and updates to workstations both locally and remotely, and using PowerShell, RDP.

• Attempt to resolve as many incidents during the first contact, or at Tier I. Efficiently escalate incidents to higher Tier II or Tier III when required.

• In & Out process users, including creating accounts, setting up workstations, mapping drives and printers.

• Schedule Video Teleconferences and de-conflict scheduled conferences as needed.

• Provide solutions to Frequently Asked Questions or common problems as part of a customer self-help capability.

• Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead.

Basic Qualifications

• Active 8570 IAT II (or higher) Baseline Certification, such as: Security+|ce

• High school diploma or equivalent and 2 – 4 years of prior relevant experience.

• Active TS SCI security clearance.

Preferred Qualifications

• Computing environment certification, such as:  Microsoft Windows 10, Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, Network+

Pay Range:

Pay Range $33,150.00 - $51,000.00 - $68,850.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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