Job Description

WE ARE HIRING A SERVICE/ FIELD MANAGER 

The Service/Field Manager will oversee the daily functions of the plumbing and HVAC departments.  In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. 

In addition to great pay and our family-owned business culture, we offer all employees the following benefits and perks:

• Pay is 65k!
• Fully Paid Medical Insurance
• Vision and Dental Insurance
• 401k
• Competitive uncapped Weekly Commission
• Opportunities for advancement
• Continual Training
• Supportive, fun, and professional company owners
• Offer specific employee assistance programs (like credit checks, goals/journalling)
• Charity Softball events
• Dinners with spouses when we hit our goals
• Deep Sea fishing trips for top producers
• Paintball and other team building activities
• BBQ and face painting and other family activities
• Destination trips for top performers 
• Company vehicle
• Birthday off

OUR IDEAL SERVICE/FIELD MANAGER WILL BE:

• Honest - forthcoming when questions or issues arise
• Reliable - does what they say they will
• Motivated - looking for more than just a job
• Punctual - shows up on time
• Problem-solver - takes initiative to fix issues
• Humble - Showing importance of the team over self-interest.
• Knowledgeable - Proven and demonstrated knowledge managing a team to goal. 

ABOUT US:

We are a family-owned and family-oriented business that strives to help the residents of Middlesex and Essex counties, with all plumbing and HVAC needs. We stand by the work we perform and always ensure that the job is done the first time around.

RESPONSIBILITIES FOR THE SERVICE/FIELD MANAGER:

• Manage and develop staff of HVAC technicians and plumbers, including setting work priorities, conducting staff meetings, coaching, mentoring and coordinating continuous training.
• Manage the quality of work produced by technicians
• Hold team accountable to KPI’s and revenue goals
• Develop and implement operational plans to achieve profit and growth goals, and manages expenditures to meet operational goals.
• Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.
• Oversees daily operations to ensure that proper procedures and guidelines are in place.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
• Assists with or performs administrative tasks.
• Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
• Resolves escalated customer issues by developing and maintaining a great relationship with customers.
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
• Regularly audits work being done and customer service is provided to ensure all standards are met and that service systems are being followed.
• Must be able to pass a drug screen and criminal background check.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.

QUALIFICATIONS FOR A SERVICE/FIELD MANAGER:

• Management/Supervisory experience strongly preferred
• Experience in residential Plumbing or HVAC required
• Prior Service Manager experience preferred 
• A valid driver’s license and a clean driving record is required for this position. 
• Top-notch leadership skills that motivate others 
• Strong customer care skills
• Organized and detail-oriented 
• Ability to learn and use industry technology
• Experience leading a team with KPI’s
• Incredible communication skills, both written and oral
• The ability to solve practical problems and employ rational decision-making skills and common sense is a must.
• The ability to think and react quickly where only limited standardization or direction exists is crucial.
• Outstanding interpersonal skills are needed.
• Have a willingness to learn and a desire to always improve
• Business experience and a strong business acumen is required

BENEFITS:

• Fully Paid Medical
• 401k
• Paid holidays
• Paid Time Off
• Credit Repair Services

Come work for a winning team and the industry leader in residential services!

EOE