Job Description

The Sr. Analyst, Product Analytics will be responsible for surfacing actionable data-driven insights to drive strategy for financial products offered by Jackson Hewitt, partnering closely with the Director of Product Analytics. This is a highly visible role that will require collaboration with the Chief Product Officer and is instrumental to overall business success.

This position is ideal for someone who is ambitious, hardworking, enjoys problem-solving, and isn’t afraid to roll up their sleeves and get into the details. Most importantly, you will see your insights have an immediate, tangible impact every day.

What You'll Do Here

• Develop analytical frameworks and financial models to optimize profitability for the financial products, including loans, debit cards, and other products offered by Jackson Hewitt.
• Leverage strong aptitude for data and insights to identify new opportunities to attract clients, increase sales, optimize product performance, and reduce operating cost while driving client satisfaction.
• Analyze consumer and financial performance data to identify trends and opportunities.
• Develop and manage financial product forecasts and reporting. Measure performance against plans, track performance indicators, and monitor trends.
• Drive delivery of high-impact analytical and strategic projects in partnership with cross-functional teams, including Marketing, Field Operations, Technology, Finance, and Legal.

Skills You’ll Bring For Success

• Bachelor's Degree in quantitative field (e.g., math, statistics, economics or engineering) or other demonstrations of quantitative aptitude.
• 3-5 years of experience in consulting, banking, finance or analytics in a financial services organization.
• High degree of comfort on working with large volume of data and building analyses from the ground up.
• Experience with financial modeling, forecasting trends, scenario analysis a plus.
• Hands-on experience working with user and product data to derive actionable insights.
• Demonstrable experience with database concepts and SQL.
• Familiarity with BI Tools such as QlikView/QlikSense or Alteryx a plus. Experience with MS Excel.
• Programming experience in other languages (e.g. SAS, R, Python, Stata, etc.) a plus.
• Strong quantitative, problem-solving, and analytical mindset.
• Ability to distill complex business issues, diagnose root causes, and execute strategies to validate and resolve underlying problems.
• Intellectual curiosity– thinks beyond the task at hand to solve bigger problems and drive meaningful business outcomes. Can quickly recognize the “so what” of a problem.
• Thrives in fast-moving environments (i.e. multi-tasks, stays organized, deadline driven)
• Drives results, overcomes obstacles, and moves initiatives forward.
• Structured verbal, written and presentation skills.
• Comfort with written and oral communication across a diverse range of stakeholders.
• Strong team player with high integrity and reliability.

What You’ll Get If You Join Us

• Competitive Salary + Bonus
• Unlimited Paid Time Off + 12 Paid Holidays
• Fidelity 401k + Match
• Medical, Dental, Vision, EAP, Supplemental, Life, STD, LTD, HSA, FSA, Commuter
• Wellness activities throughout the year
• Parental Leave, Elder Care Leave, Volunteer Time Off
• Education Assistance (Reimbursement) Program
• Employee Referral Program
• Pet Insurance
• Company Celebrations, Appreciation Events, and Team Building
• Business casual dress with jeans daily
• Innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Freedom to create your best work and make a visible impact on the organization
• Opportunities for advancement within the organization with a dedicated internal hiring process