Job Description

What does a great Technical Fraud Investigator  do at Fiserv?

Fiserv's Technical Fraud Investigations team provides fraud prevention, detection, and remediation expertise and manages external fraud investigations across all business units in the global enterprise. Your core responsibilities include conducting critical investigation and incident response activities across the global enterprise along with developing and managing alerting and monitoring for potential fraud and/or malicious or unusual activity across key applications and business units. You’ll be a key member of our team supporting investigative and analytics research requests for business units and executive leadership. Additionally, you’ll support product solutions, research, and development and sales in business development and service activities. We need someone who can assist with risk mitigation and process improvement efforts in support of Security, Client Care Organization, and other FSV divisions.

You’ll have variety in this role with facilitation of and coordination with key external partners and clients regarding security and risk. You’ll partner with members of the following teams Cyber Investigations, Risk Monitoring, Client Care Organization, Legal, Compliance and Privacy, Anti-Money Laundering, Joint Security Operations Center and Office of Global Security, and various product owners.

You’re the kind of person who has:

• Proven ability to manage complex financial crimes investigations, have a strong grasp of various payment card fraud and bank fraud schemes, and exhibit the capability to conduct highly technical investigations in a fluid and fast paced environment.
• Ability to engage with technical team members in order to identify and evaluate application log files, forensic data and other evidence to further the investigative efforts of both groups.
• Current knowledge of the latest cyber security trends, online threats, and fraud methods.
• Ability to work collaboratively and operate a range of software applications including database, link analysis, and data visualization solutions.
• Ability to  assist Cyber Investigation team members in internal incident response investigations.
• Ability to Investigate internal fraud, waste, and abuse; collection of evidence and case development.
• Ability to properly document and maintain chain of custody for evidence.
• Fraud investigations capabilities resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
• Ability to identify inefficiencies in internal controls and applications that could result in potential fraud and subsequently auditing applications to confirm.
• Used a variety of investigative tools throughout the enterprise to support the investigative mission and develop resources to quickly access logs and other data in order to perform investigations in a timely manner.
• Worked with product and application owners to develop better fraud controls and increase awareness.

Basic Qualifications for Consideration:

• Minimum of  4 years’ experience working in cyber investigations, financial crime investigations, or law enforcement.
• Proven in-depth understanding of financial crime tools, tactics, and protocols.
• Solid experience conducting complex investigations in an enterprise environment, including conducting evidence collection and analysis with minimum disruption to production systems.
• Experience conducting payment card fraud and bank fraud related investigations.
• Excellent written and verbal communications skills; including the ability to communicate important findings of an investigation to a non-technical audience.
• Ability to prioritize and re-prioritize tasks in a rapidly changing and high-pressure environment.
• Ability to coordinate collaborative work efforts between and among peers and peer groups.
• Ability to conduct investigations and/or audits and document the results of the investigation to support a formal report or court proceeding.
• Ability to work independently and complete required tasks with minimum supervision.
• Ability to maintain and improve skills through both structured training and independent research.

Preferred Qualifications for Consideration:

• Industry standard certifications such as Certified Fraud Examiner, CISSP, CISM are preferred.
• Experience using analytics and link analysis tools including but not limited to Splunk, Palantir, i2 Analyst’s Notebook.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.