Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk (ServiceNow) support and backend monitoring of systems and applications, just to name a few.

This is an onsite position.  You will be working with one other Support Technician. This shift is Tuesday - Friday from 3:30 pm - 2 am

A day in the life…

• Understands and displays basic troubleshooting concepts, processes, and operating system fundamentals with the ability to handle 30 ticket per shift
• Serves as an initial support contact for technical issues from internal clients in the Fulfillment Center. Creates and is assigned tickets
• Triages tickets by determining which cases they can likely resolve independently, which cases should be routed to Technicians in other areas, and which should be escalated
• Communicates, to the appropriate audiences, clearly and concisely, in written and oral formats about decisions, plans, and tasks in a timely manner
• Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution
• Demonstrates the understanding of target SLA's for specific area. · Adheres to scheduled work times
• Resolves and closes tickets within their area following standard processes
• Assists with projects or enhancements as requested
• Understands the importance of adhering to security standards and the potential impacts to the Nordstrom brand due to security breach

You own this if you have…

• 6+ months of Tech Support experience preferably in a fulfillment center environment 
• 6+ months experience trouble shooting, testing and/or repairing technical equipment
• 6+ months experience with a ticketing system, preferably ServiceNow; Windows operating systems, desktop administration tools and basic Active Directory experience, VLAN, routers..
• 4-year degree in related field preferred or equivalent experience.  We are very open to candidates who are continuing their education while working
• High motivation and self-direction, and sound problem-solving and technical troubleshooting skills.
• Strong verbal and written communication skills and the ability to explain technical issues in layman’s terms.
• Any exposure to warehouse management systems such as Manhattan would be a plus