Job Description

Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.

This is an onsite position.  You will be working with one other Support Technician. This shift is 12P - 12A - Saturday - Monday

A day in the life…

• Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implemented
• Mentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policies
• Utilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadership
• Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions
• Demonstrates understanding and consistently delivers within the target SLA's for the specific area
• Demonstrates understanding of Project Management best practices.  Adheres to scheduled work times

You own this if you have…

• 1+ years’ experience in a service management industry
• 1+ years’ tech support experience
• 1+ years’ experience troubleshooting, testing, or repairing technical equipment. 
• 4 year degree in related field preferred or equivalent experience