Job Description

An employer in Carlsbad, CA is looking to add a Tier 2 Desktop Support Technician to their team. This person will be responsible for overseeing the Tier 2 end user support desk for internal employees. Their responsibilities will include desktop support for Office 365, troubleshooting hardware on mobile devices, reimaging computers, and setting up meetings in conference rooms as needed. They will be answering about 15-20 tickets a day, and escalating the problems to their manager as needed. 90% of their support will be in-person walk ups across the facility, while the rest of their time will be troubleshooting via phone and email. This person will need excellent customer service skills as they will be communicating with many different stakeholders every day.

-Experience in a Medical Device company

-SCCM experience

-Experience troubleshooting Android devices

-Servicenow experience
-3-4 years of experience in Tier 2 Desktop Support

-1-2 years Active Directory experience

-Experience troubleshooting Office 365 on the administration side

-iOS troubleshooting experience

-Hardware upgrading experience more