Job Description

Please note, this position is located at Snowshoe Mountain Resort in Snowshoe, West Virginia

Seasonal- Full Time: This position qualifies for perks including free season pass, free rentals, discounted lift tickets, discounts across our mountain and across our industry!

RESORT OVERVIEW, CULTURE AND VISION

Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.

OUR VALUES

Our organizational values describe our shared beliefs…what’s important to us as an organization; how we want to treat each other and our guests.

Integrity                    Performance                 Environment                   Fun                        Collaboration  

This position is responsible for the following “job results”.

• Checking guests for proper ticketing, assisting guests on and off the lift, providing information, checking guests for proper safety equipment, and answering any questions that the guests may have. Always performing tasks with a positive, upbeat and friendly manner to guests or other staff that may be using lifts or tubing.
• Anticipating problems while loading or unloading by watching guests' closely
• Operating appropriate lift controls to slow or stop the lift when necessary
• Answering guest’s questions, anticipating guests needs or questions
• Smiling, greeting guests, showing a positive, friendly attitude
• Assisting and instructing guests on and off the lifts or in the use of tubing facility
• Reporting to work in proper uniform
• Maintaining lift area and surrounding areas in a neat and clean condition including lift lines
• Ensuring that lift ticket checks are performed on assigned lift. Be familiar with different types of tickets and
• Checking tickets and passes politely
• Looking for counterfeit tickets or passes
• Shoveling snow on/off ramps to provide proper levels and smooth ice-free surfaces
• Providing an orderly, pleasant, and clean environment which provides for easy loading and unloading
• Testing all command switches, (starts, stops, slows, fasts) before operation to the public
• Testing of all required safety switches before operation to the public
• Assisting in daily checks of carriers, grips, and other mechanical components
• Knowing proper operation of controls on assigned lift(s) and be able to start, stop, and adjust speed on such lifts as conveyor lifts, cable tows, magic carpet, surface lifts, fixed grip and detachable aerial lifts
• Documenting of all required actions on the daily lift logs
• Monitoring and listening to all operating machinery
• Reporting anything unusual to supervisor of lift mechanics
• Monitoring of weather conditions and reporting severe wind, thunder, or other unusual weather conditions to supervisor or mechanics
• Assisting lift maintenance staff when needed
• Collecting litter and trash after a major thaw thus enhancing the appearance of the entire Resort
• Accomplishing related results as needed
• Performing other duties as assigned

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS

Education: High School Diploma or proven ability to read, write, perform basic mathematical functions, and aptitude to learn/use computer system(s).

Experience: No previous experience required.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Minimum Age Qualification: 18 years old

LEADERSHIP

• Understands business complexities and assumes responsibility for driving change
• Leads employees or teams of employees to achieve goals
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability

ENGAGEMENT

• Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
• Demonstrates true passion for the job, the resort, and the company overall
• Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.

COMMUNICATION

• Communicates clearly and appropriately - both orally and in writing
• Responds to questions or requests in a timely manner
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
• All communication is down home and strives to improve upon a high level of guest service in a friendly manner

DELIVERY

• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
• Meets or exceeds financial goals, budgets, forecasts
• Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
• Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations
• Takes steps to provide epic experiences that are wild, memorable and unexpected

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Inspires a unified team through understanding was is required for successful, cooperative and fun team success

TRAVEL REQUIREMENTS

Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Mountain Environment:

• The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
• The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
• Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
• Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.  Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer