Job Description

Russell Tobin & Associates is seeking an Account Coordinator to work REMOTELY for a Fortune 500 Company. Position is a 3-month contract role that could go permanent for the right candidate.

Job Title: Account Coordinator

Pay: $34.34/hr

Schedule: Full Time/40 hrs a week (CST/EST preferred)

RESPONSIBILITIES

• Manage day-to-day communication with portfolio of client restaurants
• Respond to inbound restaurant support issues and inquiries professionally and compassionately
• Assist in ongoing technical setup and account changes, while ensuring tools and resources are best utilized and well understood by our restaurant partners
• Provide ongoing education to restaurants on the company product and features
• Execute on distribution of scaled and personal email communications to restaurants
• Analyze and report trends from restaurant feedback, to contribute to process and service improvements

MINIMUM QUALIFICATIONS

• At least one year of professional work experience in support, sales, vendor management or account management (relevant internships considered)
• Microsoft Excel/Sheets – basic knowledge
• Experience in stakeholder management and project management
• Effective written and verbal communication skills, with the ability to interact with restaurant partners over email, phone, and in person
• Personable, highly organized, and patient approach to communication and issue resolution
• Operational and analytical aptitude to help build, inform, and execute on business process
• Customer service-related experience
• Self-motivation and drive to exceed expectations

Russell Tobin & Associates offers benefit options to our employees after 60 days on assignment.

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