Job Description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our and how you can bring it to life as an Ameris Bank teammate.

The Universal Banker performs sales and services functions in a traditional Branch.  The position is responsible for Teller duties by accurately processing transactions and providing prompt, efficient customer service and acts as a consultant to customers by educating on products and services, conducting customer financial profiles, identifying customer needs, cross-selling and up-selling opportunities.  The position is relied upon to facilitate lending processes and contributes to the financial growth of the banking center.  The Universal Banker I performs a broad range of banking center operations activities providing services to customers while demonstrating the Ameris Vision, Purpose, Expectations and Values.

Essential Functions, Duties, and Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.
• Contributes to the financial growth of the banking centers through establishing, expanding and retaining high-value consumer and business customer relationships.
• Applies need-based sales techniques and conducts customer financial profiles to attract, expand, and retain customer relationships by identifying products and services to enhance the customer relationship with the bank.
• Operates the teller drawer, performs varied account and customer servicing accountabilities. Performs accurate transactions, balancing each day and verifying cash totals.
• Administers lending processes, educates customers regarding lending options, completes thorough loan applications and documentation and facilitates lending determination systems and processes.
• Proactively communicates with current and prospective customers to educate, ensure understanding, resolve issues, develop and maintain customer loyalty and solicit customer feedback to improve bank performance.
• Maintains knowledge of banking products and promotions.
• Responsible for making recommendations to supervisors concerning the budgetary needs of the Branch and methods to improve the Retail Banking experience.
• Accountable for achievement of defined sales and service goals.
• Practices ethical sales behaviors in accordance with Ameris’s core values of Integrity and Honesty; always acts in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies:

• Able to effectively and persuasively express self, using language and grammar in a professional manner.
• Able to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames.
• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations.
• Able to be flexible and supportive reacting swiftly to change and adjusting priorities.
• Thorough knowledge of banking policies, procedures, products and services.
• Computer proficiency.
• Demonstrated commitment to quality customer service and ability to meet or exceed sales and service goals.
• Successful completion of Teller training program and passing score on training post-test.

Industry and Work Experience:

• 1 or more years of experience as a Teller in Retail Banking.
• 1 or more years of experience as a Personal Banker in Retail Banking.
• Completion of training in Consumer Lending or equivalent consumer lending experience.

Academic:

• High school diploma or GED required.

Travel is required.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) more