Job Description:

Role Summary/Purpose:

The VP, Sr. Product Engineer Leader is responsible for maintaining the integrity of the Recovery Technology platform by managing new process builds, modifications to existing strategies and monitoring data exchanges (host systems/recovery platform/suppliers). This role has cross functional tasks with SYF IT and Recovery Operations to ensure system SLAs and system configuration maintenance.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Ensure standard configuration process is maintained when implementing recovery system modifications. This includes design documentation, coding, testing, managing code review process with SYF IT, staging objects for promotion and post implementation validation.

• Partner with FICO and SYF IT to ensure recovery system upgrades, hot fixes and services packs are staged, tested and scheduled for implementation based on impact to the business.

• Proactively monitor daily file exchanges with host systems and suppliers.

• Manage and document recovery system security configuration. This includes user and supplier role profiles.

• Provide consulting services to Recovery Operations related to reviewing configuration requests, providing insight into potential process conflicts and assistance with system related inquires.

• Lead system projects from the Recovery Technology perspective to ensure all new processes and programs are reviewed, tested and then successfully implemented

• Manage new client conversions and de-conversions. This includes maintaining a standard/repeatable process where applicable.

• Ensure all Recovery System compliance metrics are maintained.

• Act as an escalation support point as required

• Manage multiple IT technologies and priorities for multiple teams using Agile methodologies.

• Identify new opportunities to drive system improvements and simplifications for Recovery Operations.

• Perform other duties and /or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s Degree and 7 years of data systems experience OR in lieu of a Bachelor’s Degree, High School Diploma/GED and 10 years of skilled data systems experience

• 5+ years' experience of FICO licensed software - Debt Manager v8 and above

• 5+ years’ experience documenting processes using MS Word, Visio

• 5+ years’ demonstrated knowledge of SQL and other query tools

• 5+ years’ managing high available recovery and collection platforms

• 5+ years’ experience with ETL (Extract/Transform/Load) processes

• 3+ years’ utilizing Ab Initio ETL applications

• 3+ years managing technical teams

Desired Characteristics:

• Experienced with Ab Initio, WebSphere, Oracle, Linux and Apache

• Strong PC skills, Excel, Access, Microsoft Office, PowerPoint One Note

• Knowledge of recovery or collection systems operations

• Knowledge of the FDR/FD (First Data) application

• Knowledge of Rule Engine application

• Excellent oral/written communication, analytical and problem-solving skills

Grade/Level: 12

The salary range for this position is 100,000.00 - 200,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 24 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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