Job Description

This is an amazing opportunity for individuals with the right mix of coaching and thought leadership skills who still enjoy diving into the details.

No insurance experience necessary! We’re looking for a disruptor. If you have an absolute passion for creating exceptional experiences for customers and if you are inspired by the work of Robert Cialdini and Steve Krug, come talk to us!

WHAT YOU WILL DO

• Translate company Vision, Objectives, and Key Results into a Design Vision for Company’s Insurance Vertical
• Build and lead a world-class design team that delivers elegant, motivating designs that drive customers and users to action
• Coach team members in and out of the UX and Design Team to develop new skills and advance their careers within Company
• Ensure the Insurance Vertical UX and Design Team executes against the company vision and priorities delivering designs in a scheduled and timely fashion to allow Product to maintain a robust, deep Initiative, Epic, and Feature Backlog ready for Engineering to execute against
• Establish customer and user research processes and standards; execute against these standards to deliver insights throughout the customer journey

• Communicate customer and user research results throughout Company; influence to ensure across the organization to ensure the customer is front of mind at Company
• Partner with Marketing to represent the Company Brand throughout our products and leverage the Brand to drive product performance
• Set and maintain standards that reinforce Company’s brand and are easily executable by the Design and Engineering teams
• Deliver quality products by ensuring designs put Customers and Users first and are executed against during product development
• Drive innovation in the Insurance industry by blowing up the standard form-based processes and replacing it with an intuitive, delightful Customer Experience

• Establish a Persuasive Design Center of Excellence within Company and promote the principles of persuasive design throughout Product and the broader organization

Requirements

WHAT YOU NEED TO BE SUCCESSFUL

Required

• Absolute passion for customers and users and creating exceptional experiences for them
• 10+ years leading a UX/Design team

• 10-15+ years in the UX and design space
• MA/MS in Design, Human Factors Engineering, Human-Computer Interaction, Behavioral Science, or a related field or equivalent work experience
• Demonstrated success building and leading multi-disciplinary design teams
• Track-record of coaching and developing the careers of others in the design space
• Demonstrated success managing multiple work threads in a complex, multi-product design shop

• Working knowledge of persuasive design principles including the work of thought leaders such as Robert Cialdini, Steve Krug, BJ Fogg, and others
• Exceptional communication skills both verbal and written
• Comfort and experience working with multi-variant testing tools

Preferred

• Certified work in Designing for Persuasion Emotion and Trust (PET)