Warehouse Delivery Manager 1st Shift

Job Description

Salary and Benefits:

- $70,000 - 75,000+/year (Depending on Experience)

- Annual Bonus opportunity!

- Monday - Friday 1st shift schedule

Position Summary:
Manage and ensure the timely and complete delivery of all North American Delivery (Contract and Staples Business Delivery) customer orders. This position plays an important role in customer retention based on the leadership and management of a team that interacts with our customers on a daily basis, as well as our entire product and data flow.

Primary Responsibilities:

Manage the performance of a Staples Delivery Operation (SDO) location in an efficient, cost effective, and safe manner while maintaining high customer satisfaction levels
Collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO’s daily, weekly, and monthly customer service and financial goals
Ensure all deliveries to Staples North American Delivery (NAD) customers are performed according to time, safety, efficiency and accuracy standards
Ensure the SDO operates according to budgeted guidelines
Coach and manage associates to high performance standards, while recognizing individual and team successes
Work in concert with the senior management team in implementation of processes and procedures to ensure continuous improvement in efficiencies
Work cross channel with a required high degree of communication with the Call Centers, Fulfillment Center Managers and Sales
Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area
Ensure administrative processes so they are performed in an accurate and timely manner
Develop individual associate’s skills, standards and morale through training and coaching
Direct, support and delegate tasks as appropriate
Give consistent and thorough feedback to associates, conduct timely Performance Appraisals, and deliver disciplinary action if necessary
Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department’s performance; compute figures to accurately plan/adjust headcount to meet department’s objectives
Develop and execute daily and weekly action plans to meet department SDO performance expectations
Monitor and evaluate safe work practices and maintain a safe work environment
Work with the Director of Delivery Operations to develop, refine, implement and administer departmental fleet policies, procedures and systems to provide effective service to all NAD customers and channels at the lowest cost possible
Provide assistance and guidance relating to all SCC integration projects
Work closely with all call center and regional Staples Advantage and Staples Enterprise Account Customer Service personnel to ensure timely notification of delivery issues to be communicated with customers
Serve as a resource to other NAD operations management personnel to resolve delivery problems
Guide Courier Support Operations Manager in daily duties; evaluate results and measure their effectiveness via metrics and customer service levels
Assist the Driver Relations Manager of Delivery Operations

Qualifications :

Basic:

High school diploma or GED
3 to 5 years work related experience
Strong team based leadership, motivational, and development skills essential
Experience managing in a high growth, multi-division, multi-million dollar company
Computation/mathematical ability and reading comprehension of technical/financial materials and reports
Ability to obtain Department of Transportation (DOT) Certification required
Knowledge of personal computer applications
Basic English language skills (both verbal and written communications)
Experience and working knowledge of transportation systems and processes, productivity standards, and technology

Preferred:

Bachelor Degree preferred

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

We Offer:

Salary
Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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