Can you see yourself at Mountain America?

Move beyond a job with crazy hours and unpredictable schedules.  Make a difference in peoples’  lives and in the community.  Choose a career that will guide you forward.

We are committed to taking care of all our employees

• Competitive Pay up to $17 per hour based on qualifications and experience + Incentives
• Training is virtual and will be completed working from home
• Consistent performance reviews with opportunities to increase compensation
• Excellent medical and dental benefits with minimal employee contribution
• Paid time off, volunteer time off, and paid holidays
• Matching 401K
• Tuition assistance
• Professional development

Our Culture

What we do (our Mission) has been and continues to be driven by our unique, member-first culture.  Why we do it (our Vision) is to help our members define and achieve their financial dreams.  We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull

Making a difference

Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history.  Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives.

Your Responsibilities

• Provide quality service to credit union members to resolve problems and enhance their financial relationship with Mountain America.
• Cross-sell credit union products and services to members over the phone to encourage a full-financial relationship with the credit union.
• Advise and assist members in making informed decisions regarding their accounts, i.e., forgeries, lost or stolen credit cards, returned checks or deposits.
• Adhere to the philosophy and mission of the credit union in actions and communications.

What we’re looking for

• Minimum six months of customer service or call center experience
• High school graduate or GED
• Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Type a minimum of 35 words per minute preferred.

IMPORTANT INFORMATION

• Training Start Date: 2/7/22 & 2/14/22
• Training Schedule: 9am-5:30pm MDT; External new employees fully remote/virtual
• Internal employees may be required to attend in person training
• Shift After Training: 10:30am-7pm MDT; 9:30-6pm PDT; rotating Saturdays
• Specific criteria must be met in order to work from home-Minimal Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use.
• Must have Home Office free of distractions, noise, with closing door.