Job Description

This job requires an insightful, pragmatic, and imaginative professional that can:

✓ Be committed in providing value to individuals and the community

✓ Collaborate as an essential team member

✓ Multitask while balancing priorities

✓ Drive an increase in the agency’s volume of businesses and job seekers served (marketing efforts) ✓ Manage inbound inquiries and outbound outreach activities within agency standards

✓ Effortlessly discuss the benefits of a product line and be an active listener

If you see yourself in these attributes, consider a career as a Workforce Outreach and Intake Specialist in the dynamic field of Workforce Development with the Northwest Workforce Council (NWC). The Workforce Outreach and Intake Specialist is often the first point of contact for customers, both for businesses seeking workforce solutions, and for individuals seeking help with a career change, with getting their first job, or with assistance obtaining skills progression and employment after a lay off. The job requires an individual with curiosity, flexibility, and drive. If you value your work and its contribution to a healthy community, then this may be a good fit!

APPLICATION PROCEDURE

To apply, please submit the following to [email protected] or by mail to: Human Resources, Northwest Workforce Council, P.O. Box 2009, Bellingham, WA 98227:

1. Letter of Interest, to include the title and location of the position you are applying for

2. Current Resume

3. Supervisory References (contact information only, minimum three)

4. Detailed Response to the following two questions:

• What is your understanding of the position?

• How are you uniquely qualified for the position?

Only those applications that contain the above required items (1-4) will be considered. It is NWC policy to verify information contained in all application materials.

Northwest Workforce Council is an Equal Opportunity Employer. Auxiliary aids and services are available to persons with disabilities upon request; send email to [email protected]

Primary Job Functions

• Explain value and benefits of the Northwest Workforce Council program services to job seekers, businesses and community members to increase customer engagement.

• Boost the market presence of NWC’s business and job seeker services through interfacing with community agencies, education, and business.

• Respond to and track incoming inquiries regarding NWC program services in a timely manner.

• Obtain pertinent information from new customers by conducting interviews courteously and professionally. Maintain confidentiality of customer information.

• Process eligibility information and documents efficiently.

• Develop effective outreach and marketing materials that will appeal to potential customers, convey the importance and benefits of services, and increase the number of engaged customers.

• Conduct outreach activities to businesses and job seekers both in-person and digitally.

• Deliver program support and customer services as needed.

• Maintain tracking reports that summarize the outcomes of outreach activities. 2 | P a g e Essential Knowledge, Skills and Abilities

• Strong interpersonal skills, confidence, and ability to stay on message about product line and benefits

• Excellent communication and presentation skills, including the ability to relate, persuade, lead, negotiate and express yourself in speaking and writing. Effective listening a must.

• Operates well with inclusivity and diversity and understanding differences in ability, personality, interests, learning styles, and motivation of job seekers

• Experience with digital marketing including the Google Ad platform, social media and data analysis.

• Ability to quickly learn, while preserving attention to detail to ensure accuracy and consistency

• Ability to use customer communication tools or applications, such as Constant Contact, and maintain various software packages

• Able to navigate and record information in complex management information systems

• Proficiency with Microsoft Office Suite with emphasis on Excel

• Adaptable and flexible

EDUCATION AND EXPERIENCE REQUIREMENTS

An Associate Degree with major coursework in Human Services, Business, Marketing, Vocational Guidance, or related field (Bachelor of Arts or Sciences preferred); AND three years of progressive paid experience in workforce development, private business, human services, program administration and/or community development which provides demonstration of the knowledge, skills, and abilities to perform the essential functions of the position.

WORKING ENVIRONMENT AND ADDITIONAL REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty/responsibility satisfactorily. The requirements listed below are in addition to the essential duties/responsibilities and required skills:

• The Workforce Outreach and Intake Specialist is a non-exempt, professional position which requires a full-time schedule. The employee is required to be present in the workplace on a regular and reliable basis. This is not a virtual work position. Normal business hours are Monday through Friday; 8:00 AM to 5:00 PM. Occasionally alternate schedule/hours as may be required to effectively execute duties of the position.

• Work is conducted primarily in an office setting and involves travel within the region; employee to provide own transportation, with travel reimbursed.

• Valid driver license and a properly licensed and insured automobile available during work hours.

• During the six-month provisional employment period, the applicant must be able to perform the essential functions of job without any extended leave time.

• Consistent with public health agency recommendations and per Gov. Inslee’s July 9 proclamation, being fully COVID-19 vaccinated is a condition of employment. Demonstration of vaccination status is required before employment commences.

• The position requires successful completion of a criminal background check as condition of employment.

• Direct and indirect customer contact is necessary, and the candidate needs to be able to walk, stand occasionally, sit up to eight hours per day, enter data into Excel spreadsheets and MIS systems, utilize virtual platforms such as Zoom and Microsoft Teams.

BENEFITS Salary starts at: $42,419 per year. Excellent benefit package including employer paid employee medical and vision; employer paid family dental insurance coverage; an employee assistance program; long term disability insurance; paid vacation and sick leave; eleven paid holidays; and employer funded (@ 7%) 401K retirement plan. For a more detailed look at NWC’s Benefit Package, please visit www.nwboard.org.