Job Description

Overview

American Security has been delivering ‘peace of mind' to our customers for over 45 years! We are an innovative team of safety and security professionals that bring a customer service mindset to all of our duties. Our reputation has been built on customer responsiveness and employee engagement strategies.
Job Skills / Requirements

American Security Investigations is a Marsden Services company and provides security, building maintenance and specialty property services solutions throughout the United States. Marsden's combined national support and local operations provides our clients and employees with the strength and stability of a large corporation with the individualized care of a small business.

Our hiring philosophy is rooted in the idea that hiring local builds business and economy and brings in the best employees. We believe in our employees. We invest in our employees. A career at Marsden means a career that you can grow with. It is not uncommon for employees to be promoted from within. In fact, our current CEO started out as a cleaner with Marsden many years ago!

Summary

Looking for a passionate and dynamic Area Manager to provide leadership training on strategic competencies to grow the business. The role functions as a partner to leaders in the field to deploy strategies in alignment with our L.E.G.S. strategy and increase retention for a highly-engaged workforce.

Key Responsibilities
• Drives our Leadership Engagement Growth and Safety Enterprise strategy to leadership and associates
• Focuses leadership to reduce turnover through engaging associates and creating raving fans
• Manages site managers/supervisors at customer sites to ensure customer expectations and agreed upon KPIs are met
• Onboards and ensures new associates are welcomed and engaged in their first week and receive adequate training
• Hires, trains, develops, and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate
• Advises facility service managers on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures facility services managers and supervisors are adhering to company policy and administering practices in fair and equitable manner
• Spearheads the development, communication and implementation of effective growth strategies and processes
• Partners with internal stakeholders to identify business opportunities and solutions
• Ensures standards for service quality, equipment, and performance are maintained and cost-effective resources are used to maximize service standards. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to scope of work
• Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions
• Possesses the will to “own” their area, create a zero loss culture by not accepting any cancellation without a fight; remains engaged and helps resolve issues quickly and efficiently
• Keeps safety a top priority: Provides near miss reporting and drives process improvements by identifying near misses and completing safety audits
• Manages budget and controls expenses effectively
• Keeps up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance

Marsden Leadership Expectations:
• Focus on self through effective communication, instilling trust, and growing the team with courageous conversations.
• Creates a positive culture by managing conflict and operating in a collaborative manner to drive customer and associate engagement
• Drives results by directing work and planning to manage through the complexity of the role
• Builds effective teams by attracting and developing top talent
• Operates with a strategic mindset to ensure customer focus is the most important goal to grow the business and retain current customers

Skills and Qualifications
• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
• Build authentic relationships within the organization, with customers, and with the community
• Strong employee and client focus
• Must have experience managing complex projects and bids
• Clearly demonstrates exceptional business acumen, critical thinking, sound decision making, and creative problem-solving skills
• Demonstrated ability to execute on established strategic vision to drive successful completion of objectives and key results
• Possess personal qualities of integrity, credibility, and commitment to the organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities.

Education and Experience Required
• 5 - 7 years of security supervisory, military, or law enforcement experience
• Progressive leadership experience in security or similar environment
• Experience in a mobile leadership role with responsibility for a decentralized workforce and multiple customers

EOE

Additional Information / Benefits

Marsden Holding L.L.C is an Affirmative Action, Equal Opportunity Employer. Marsden and its affiliates do not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Director of Operations

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift.

Number of Openings for this position: 1 more