Job Description

RESPONSIBILITIES:

• Responsible for developing and maintaining strong relationships with ADP's partner banks and banking support teams.
• Ability to understand customer needs and anticipate customer expectations in providing excellent service.
• Able to work effectively as part of team and build strong relationships with multiple business teams.
• Coordinates all new account services with ADP's partner banks.
• Coordinates contract renewals and identifies legal business requirements with Corporate Legal, Corporate Treasury, and internal departments.
• Develops and negotiates all banking service operating guidelines with partner banks to formalize ADP's business requirements.
• Identifies project requirements for ADP's money movement services.
• Coordinates and monitors the successful completion of project based implementations for new bank products and services through members of a small to large cross functional team.
• Possesses and applies an in-depth analytical skill set of knowledge by working with internal and external business teams, partner banks, and third party vendors.
• Applies decision making authority and critical thinking for the management of the project.
• Coordinates testing efforts with partner banks, vendors, and all business teams to ensure a successful implementation.
• Maintains knowledge of current and evolving banking services, laws/regulations, and technologies in financial management.
• Supports and actively participates in banking industry change initiatives.
• Coordinates and advises internal and external business teams as appropriate.
• Identifies opportunities to improve services and product efficiencies.
• Provides on-going banking support to all internal and external business teams.
• Maintains outstanding service rapport with all departments and appropriately escalates issues.
• Ensures all banking products and support services are established within the service level agreement guidelines.

QUALIFICATIONS REQUIRED:

• 1-3 years in Banking Operations, Treasury Services, and Account Analysis.
• 1-3 years in Project Management and payroll related client services.
• Bachelor's degree in Business Administration, or Finance required.