Job Description

Job ID: 2119910

Location: LAKEWOOD , CO , US

Date Posted: 2021-12-16

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is seeking a Desktop Support Technician to support an exciting, multibillion dollar contract with The Department of Transportation (DOT) in Lakewoood, CO. The Desktop Support Technician will provide Tier-2 IT Support for various applications and systems for an environment of approximately 300 users. This position serves to remediate issues quickly and efficiently and receive coordination from their Team Lead, but also be able to work and act independently and find solutions to problems that can be challenging. Customer service, problem solving, and communication are key traits of this position.

Job Duties:

• Reset and enable accounts for customers
• Provide briefings on current issues to customers via email, and phones
• Customer support operations of recording trouble calls, emails, and messages, receive and respond to user trouble calls relating to hardware, software, connectivity, peripherals, phones, and training
• Perform technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs, and other application software programs
• Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software

Qualifications

Required Qualifications:

• Bachelor's degree, preferably in a technical field, plus a minimum of 3 years of work experience in a federal government environment providing help desk hardware and software support. High School Diploma and 4 additional years of equivalent work experience
• Experience supporting, Windows 10, and MS Office 365
• Must be able to think independently to find solutions to software and hardware issues
• Knowledge of VPN’s, how they work, what they are used for, and how-to setup end users
• Specialized in all software and hardware support from installation, licenses, and troubleshooting; fluent in multiple IT disciplines such as computing and networking
• Strong analytical and follow through skills
• Strong verbal and written communications skills, including the ability to communicate effectively with non-tech users
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
• Ability to work well independently on defined tasks, as well as on a team
• Must be able to lift 40lbs and spend much of their time on moving from workstation to workstation across three floors
• Must be able to obtain and maintain a Public Trust clearance 

 

Preferred Qualifications:

• Skills in reviewing and interpreting IT security processes and procedures
• Experience using Remedy or a similar ticketing system
• Experience developing image systems from scratch and preparing systems for deployment with specific sets of software loaded

COVID Policy: Prospective and/or new employees are required to adhere with SAIC's vaccination policy. All SAIC employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at . more