Job Description

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Responsible for supporting the BioTel Clinical Practice Program by assisting in program design,

implementation, and evaluation of program initiatives.

Education

• Must be a graduate of an EMT-Paramedic program.

Experience

• Two (2) years of experience as a Paramedic; prefer experience in a BioTel affiliated agency.

Equivalent Education and/or Experience

• Must have an equivalent combination of education and experience to substitute for both the

education and the experience requirements.

Certification/Registration/Licensure

• Must have current certification/license as a Texas Department of State Health Services Paramedic.

• Must have current healthcare provider CPR course completion card from one of the following:

• American Heart Association

• American Red Cross Rescuer

• Military Training Network

Skills or Special Abilities

• Requires professional demeanor, good communication, interpersonal, organizational, and written

skills, and the ability to work with individuals from diverse backgrounds.

• Must be able to employ effective problem-solving and demonstrate effective interpersonal skills that

can be used to develop positive, cooperative working relationships with community healthcare

professionals.

• Must be able to demonstrate patient-centered/patient-related behaviors.

• Advanced knowledge of computer technology to access data, generate reports, maintain records, and

communicate with others.

• Strong knowledge and experience providing effective customer service.

• Must be organized and creative in the educational process for both individual and large group classes.

Responsibilities

1. Implements, monitors, evaluates, and reports on details regarding the outreach education programs.

2. Identifying and/or developing instructional materials needed to teach the program competencies

including the development of course syllabi that outline clear and appropriate student learning

outcomes and expectations that reflect program competencies.

3. Serves as a clinical role model and educational resource to ensure high-quality, effective patient

services.

4. Evaluates preceptors for appropriate clinical levels

5. Educates individuals regarding research in BioTel, assists with research implementation, and tracks

research projects to provide updates regarding trends, needs, and expectations. Educates agency

individuals regarding research protocols and documentation needs.

6. Collaborates with EMS agencies and management staff to develop, implement and evaluate quality

indicators such as case reviews. Incorporates relevant studies and findings into department practice.

Coordinate’s performance improvement issue resolution.

7. Maintains a database for all BioTel Clinical Practice educational and outreach initiatives

8. Identifies ways to improve work processes and improve customer satisfaction for patient education.

Makes recommendations to supervisor, implements and monitors results as appropriate in support of

the overall goals of the department and Parkland.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes

recommendations to supervisor, implements, and monitors results as appropriate in support of

the overall goals of the department and Parkland.

2. Stays abreast of the latest developments, advancements, and trends in the field by attending

seminars/workshops, reading professional journals, actively participating in professional

organizations, and/or maintaining certification or licensure. Integrates knowledge gained into

current work practices.

3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact

the area. Develops effective internal controls designed to promote adherence with applicable

laws, accreditation agency requirements, and federal, state, and private health plans. Seeks

advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.