Job Description

On a normal day, you will be responsible for the following tasks

• On-site investigation of underground and aerial cable plant damages
• Learning, understanding, and being able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards
• Develop a professional working relationship with the client, their contractors, technicians, management team, and other personnel
• Develop a solid working relationship with the client’s locate company and exchange investigation information
• Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
• Professionally photograph and process the damage scene to accurately portray and determine liability
• Work with the client and contractors to obtain and write up job repair costs from the damage
• Compile all investigation material and submit it to the local handling office via email.
• Assist Claims Recovery team post-investigation
• Develop and maintain monthly market reporting and lead meetings with clients to review
• Be available at all times as necessary to field damage calls and respond across the market
• Maintain a working knowledge of the entire PRG claims process

You should possess the following skills and abilities to be successful in this role

• Reliable and presentable personal vehicle with valid driver’s license and current insurance; min BI/PD 100/300/100
• Must possess strong customer service skills in written and verbal communications
• Proficient in MS Word, Outlook, and Excel, as well as an ability to navigate a variety of operational tasks on a computer
• Investigation experience
• Knowledge of cable industry and/or utility locate industry
• Move to the front of the line if you have telephone industry experience including equipment and job costing
• Flexible work schedule; all days of the week, day, and evenings; hours can be 24/7.
• Law enforcement and/or prior investigator a plus
• Claims background also plus

Still a good fit? If so, the selected candidate will enjoy the following perks and compensation