IT Change Management Senior Manager, Deloitte Global Technologies Services

Job Description

Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

Learn from deep subject matter experts through mentoring and on the job coaching
Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
Be encouraged to deepen your technical skills…whatever those may be.
Build your leadership skills at Deloitte University.
Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
Experience a firm where wellness matters.
Experience MyFlex and an agile work environment where work is what you do not where you do it
Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
Build a network of colleagues for life
Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
Grow your network and your knowledge by joining one of our many Employee Resource Groups.

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

The IT Change Management team (ITCM) is part of the Deloitte Technology organization. The ITCM mission is to drive and accelerate global technology adoption. The ITCM team applies a consistent, proven methodology to deliver technology
change across Deloitte member firms.

The ITCM team’s scope includes assessing the impact of a given technology, defining the approach and associated resources to enable successful implementation at the local level, and developing and delivering those resources. The team
partners with both Global and member firm stakeholders to drive successful adoption of global solutions.

ITCM Managers are responsible and accountable for the planning and execution of ITCM activities within a project team to support the successful adoption of Deloitte Technology solutions, standards, and processes. CMA Managers develop project-specific change management plans and deliverables, identify technology adoption risks and mitigations, work with internal and external stakeholders and leaders, and supervise the work of ITCM staff.

Role Specific responsibilities:

Drive and implement change methodology and activities across multiple projects

Use defined and established ITCM processes, templates, and guidance
Define project-specific change management scope, strategy, and approach
Develop and deliver project scope and requirements within specified timeframe including:
- Stakeholder analysis
- Leadership engagement and alignment
- Communications and training plans and materials
- Sharepoint sites
- Stakeholder engagement
- Local implementation tracking and reporting
Serve as primary liaison to ITCM and cross-functional team members across different geographies and cultures, partner virtually to meet established project goals
Serve as change management point of contact for local implementation teams: facilitate conversations, provid guidance, track actions, risks/issues, and follow-ups
Manage quality and implementation of ITCM deliverables from junior team members
Advise project team members and lead through ambiguity in matrixed environment
Promote teaming between ITCM and other functional team members working on projects
Manage and mentor junior ITCM team members aligned to projectstaff.

About the team

Deloitte Global Culture:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Global Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

You are someone with:

Bachelor’s degree in related discipline or an equivalent amount of professional experience working in a matrixed
3-5 years’ experience in a professional/client services capacity
Advanced understanding of change management processes and proven application of change management principles
Ability to synthesize system information and business processes into clear impacts and benefits that are conveyed through learning, communication, and presentation materials
Technical aptitude to quickly learn business solutions
Proficiency in MS Office Suite and SharePoint
Excellent verbal and written communication skills Other Qualifications
Ability to manage change and ambiguity
Ability to learn quickly and operate in a matrixed environment with minimal oversight
Ability to negotiate, influence, and manage others
Ability to lead both people and project work
Ability to implement a broad range of existing and new technologies at the global level
Ability to work with diverse cultures in a virtual environment

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.