Job Description

Job Description

Job Description:

Has 24/7 responsibility for leadership and management functions of an operational business unit (s). Demonstrate the ability to manage a diverse work team to accomplish the strategic plan of the organization.

Responsible for the delivery of evidence-based quality patient care and managing the daily operations of a business unit, including staffing, budget, supplies, equipment, and physician relations. Responsible for hiring, evaluating, and maintaining competent staff to serve patient needs in a busy, fast-paced environment. Provide direct patient care as required. Demonstrate respect, dignity, kindness and empathy in interactions with all patients, families, visitors and other associates.

Job Duties:

Operations:

1. Manages and oversees a diverse team of associates of an operational business unit
2. Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications
3. Hire and develop staff, evaluate job performance, offer constructive feedback, discipline as necessary, and provide ongoing coaching to ensure activities are performed within department and St. Elizabeth policy.
4. Responsible for establishing short and long-range goals/objectives with key stakeholders which support the department, nursing and healthcare strategic plan.
5. Actively supports the nursing shared governance structure and ensures staff involvement in decision-making.
6. Collaborates with division wide leaders in strategic planning, decision making, goal setting, communication and coordination of patient care services, and allocation of resources.
7. Contributes to the development and implementation of policies and procedures utilizing current research, evidence-based clinical practice, professional clinical practice guidelines, national accreditation standards, and healthcare trends that govern patient clinical care and activities.
8. Maintains effective division wide communication and collaboration with various departments and disciplines including physicians, patients, visitors and other stakeholders.
9. Manages human resources to meet clinical needs of patients. Assures that models of care and clinical processes are consistent with applicable State Nurse Practice Act, professional standards, St. Elizabeth Healthcare Nursing Professional Practice Model, and regulatory agency guidelines.

Financial Accountibility

1. Creates, implement, monitors, and controls designated operating and capital budgets.
2. Accountable for budgetary compliance to defined goals/targets and expected outcomes.
3. Interpret and analyze data to assess, plan, and contribute to the development of capital/operational business plans which support the business unit and the strategic plan of the organization.
4. Adjusts staffing to meet the needs of patient demand ensuring staff productivity.
5. Daily/Weekly/Monthly analysis, interpretation and reporting of financial management tools

Patient Experience

1. Develop, promote, and maintain professional relationships to ensure an environment conducive to customer service and high quality patient care
2. Ensures ongoing monitoring of patient experience scores and works within the service line to establish customer service initiatives and goals.
3. Ensure patient experience best practices such as AIDET, leadership rounding, bedside reporting, managing up, etc. are being maintained within areas of responsibility.

Quality:

1. Establishes and maintains an ongoing performance improvement program for the business unit(s)that aligns with the healthcare system performance improvement plan.
2. Monitors quality initiatives of the business unit(s) to ensure established goals are met and sustained.
3. Directs and provides oversight to maintaining compliance to specific business unit regulatory and accreditation standards.

Professionalism:

1. Demonstrates management and leadership skills in directing operational activities and strategic initiatives.
2. Active in professional organizations on a local, regional and/or national level
3. Participates in hospital system activities to support department and healthcare system goals/initiatives.
4. Participates in community benefit activities and outreach to establish collaborative community relationships and enhance the visibility of the healthcare system.
5. Ensure personal program growth and development through education and/or certification

Employee Engagement:

1. Coach, empower, and mentor staff to support their professional and personal growth.
2. Develop and support an effective communication process throughout all levels of the organization both intra and interdepartmentally
3. Supports and promotes effective physician communication and engagement with staff
4. Monitor and evaluate associate engagement survey results and develop action plans to achieve and/or sustain departmental/organizational goals.

Qualifications

Qualificiations: