Job Description

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Performs registration duties to include patient registration, obtaining precertification, obtaining proper authorizations, insurance verification and preliminary financial counseling services to ensure Parkland's financial viability at the most basic level.

Minimum Specifications

Education:

• None
• Associate's degree preferred.

Experience

• Minimum of 2 years experience within a hospital or clinical environment, an insurance company, managed care organization, other financial service setting, registration, financial counseling, financial clearance and/or customer service in a health care environment.
• General knowledge of patient access financial counseling functions in both acute and non-acute settings is a plus.
• Working knowledge of medical terminology and insurance terminology.
• Ability to work multiple computer systems such as patient, registration/accounting system, document imaging, scanning, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Prior experience in patient access, billing, cash collections, insurance, appointment scheduling preferred.
• Knowledge and function and relationships within a hospital environment.

Equivalent Education and/or Experience

• May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

Certification/Registration/Licensure

• Certified Healthcare Access Associate (CHAA) preferred.
• Certified Patient Account Technician (CPAT) preferred.
• Certified Revenue Cycle Representative (CRCR) preferred.

Skills or Special Abilities

• Must be proficient in the use of personal computers, printers, scanners, etc.
• Must be able to demonstrate working knowledge of computer software, i.e., Word and Excel Knowledge, Hospital Information/Enterprise Systems, i.e., EPIC.
• Customer service skills and experience.
• Ability to work in a fast paced environment.
• Must be able to function in a high-level stressful environment while simultaneously multi-tasking.
• Ability to receive and express detailed information through oral and written communications.
• Professional approach and appearance.
• Detailed oriented with basic mathematical and analytical skills.
• Must be able to resolve registration issues as they relate to multiple groups including third party payors, system, patients and physicians.
• Knowledge of contract reimbursement, third party payors and insurance verification preferred.
• Ability to problem solve within the guidelines of established policies and procedures.
• Medical and insurance terminology.
• Bilingual skills preferred.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.