Position Summary: The Quality Assurance (QA) Specialist will conduct in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Essential Duties:

• Monitor client's condition and performance of duties by Home Care Aides
• Maintain all company and State specific program rules, regulations and standards
• Conduct home visits to new clients to welcome and review the Welcome Packet
• Observe and evaluate Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepare and complete accurate home visit and home safety evaluation reports as needed
• Maintain schedule to assure timely completion of all assigned home visits
• Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Compliance with all Medicare, Medicaid, and HIPAA regulations and requirements
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Abides by all regulations, policies, procedures, and standards.
• Performs other duties as assigned.

Performance Responsibilities:

• Maintains positive internal and external customer service relationships.
• Maintains open lines of communication.
• Plans and organizes work effectively and ensures its completion.
• Meets all productivity requirements.
• Demonstrates team behavior and promotes a team-oriented environment.
• Represents the organization professionally at all times.

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• Preferred additional education such as a diploma from an accredited vocational school or college.
• Must have 1-2 years of recent experience working in a healthcare environment, preferably home care.
• Understanding of basic medical terminology
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to MS Office, MS Excel and Scheduling program
• May have to travel between facilities occasionally
• Must have reliable transportation, valid driver license, and state required insurance

Working conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and to use hands to finger and handle controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Environment: Moderate noise level similar to a typical office environment with computers, printers, and work activity.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.