VALLEY MEDICAL CENTER
Job Description
Information Services

TITLE: Senior Telecommunications Administrator
ROLE: See job description for Administrative Partner
for generic job duties.
AREA OF ASSIGNMENT: Information Technology
HOURS OF WORK: As required to fulfill responsibilities.
RESPONSIBLE TO: Manager, Technical Services

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

QUALIFICATIONS:
Bachelor's Degree in computer science or related field or two (2) years of college and two (2) years of accredited technical training
Minimum ten years (10) years of experience in the current or similar environment
Two industry standard certifications required - A+/Net +/Security+ or comparable
Demonstrated ability to install and troubleshoot voice and data networks and related equipment
Experience with the following technologies: enterprise switching and routing, call flow, TCP/IP, digital, analog and VoIP, vectors and phone trees, announcements, ARS routing, Avaya System Manager, feature access codes, DIDs, copper and fiber cabling, QoS, T1 / DS1, ISDN and voice mail
Experience troubleshooting call quality issues
Demonstrated understanding of IP numbering schemes and subnetting
Experience designing and implementing wired and wireless voice systems
Experience with packet capture tools and analysis of voice packets
Demonstrated knowledge of network and communications monitoring tools and utilities
Experience with AVST voice mail, Brocade switches, Cisco switches and Cisco Unified Call Manager preferred
Demonstrated continued professional development

SKILLS:
Good troubleshooting skills to determine cause and take appropriate action to correct errors
Ability to configure and install equipment to meet specifications
Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits
Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions
Ability to work with a wide variety of technical and non-technical people
Successful experience as Project team member and project lead for multi-team projects
Ability to mentor and provide training for others

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS:
Requires the ability to move network and telephone equipment weighing up to 50 lbs
Requires prolonged standing, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within walls
Requires planning, organizing and working on multiple tasks at one time
Tolerates ambiguity in instructions and work situations
Will direct the work of others

PERFORMANCE RESPONSIBILITIES:
A. Generic Job Functions: See Generic Job Description for Administrative Partner
B. Unique Job Functions:

Design, deploy, upgrade and maintain voice equipment across the enterprise
Promptly notify Manager of problems, unexpected tasks and missed targets
Actively pursue training and knowledge of new systems, and complete training programs as required
Maintain the security of the Data Center systems and information, per VMC and departmental Information Privacy policies
Support Manager in controlling expenses; provide input for budgeting departmental needs
Provide after-hours support as necessary
Participate in on-call rotation as scheduled
Perform backups and restores of voice equipment - media gateways, voice mail, E911
Use voice monitoring tools to evaluate performance, troubleshoot issues, monitor throughput and evaluate configurations
Day to Day trouble-shooting of phone system, LAN, and WAN
Maintain cabling infrastructure
Work effectively with vendors and contractors to deploy and maintain voice systems
Maintain network and telephony related documentation and associated database for disaster recovery as necessary
Provide local and remote end user support
Lead project teams to support network and communications implementations
Review, understand and provide technical briefings of vendor manuals and documents
Identify and implement process improvements for efficiency and greater stability

C. Unique Senior Network Administrator responsibilities:
Research and recommend application of new technologies
Deploy, maintain and support enterprise PBX and clinic equipment
Deploy, maintain and support PRI and call routing environment
Plan and manage major communications downtimes
Troubleshoot and lead recovery effort for major voice outages
Perform software / firmware upgrades for network and telephony equipment
Backup and restore network and telephony equipment
Design, upgrade, install voice solutions for business unit, application and clinic needs
Audit configurations, institute configuration standards, maintain equipment life c