Job Description

PURPOSE OF POSITION:  Manage all front desk operations at the Stag Lodge with an emphasis on exceptional owner and guest service.

SPECIFIC JOB REQUIREMENTS: 

•          Experience in supervising lodging front desk staff
•          Ability to provide excellent customer service
•          Must be computer literate
•          Possess excellent written and verbal communication skills
•          Ability to handle money
•          Must be able to multi-task and prioritize
•          Ability to effectively network with vendors and suppliers
•          Must be able to lift 50 lbs. and carry luggage/packages
•          Must have a valid driver’s license and clean DMV record
•          Must be able to drive curving mountain roads in various weather conditions

JOB DUTIES AND RESPONSIBILITIES

• Support established standards for personnel administration and performance, service to guests and owners
• Recruit, hire, train, and supervise department personnel with the objective of maintaining lodge facilities according to company standards and budget objectives
• Develop a department attitude designed to promote customer satisfaction
• Department personnel must understand the need to be courteous and helpful to all guests and owners, performs their jobs neatly and quickly at all times maintain a pleasant demeanor and be properly attired and groomed according to company standards
• Builds weekly schedule within budget guidelines to assure adequate staffing and appropriate response to owner / guest requests
• Assist with owner/guest transportation as needed
• Develop and implement new procedures for front desk as needed
• Inspect residences prior to guest arrival. Review any problems and forward information on to the appropriate departments and ensure completion
• Field inbound calls from guests/owners/vendors and direct to appropriate department
• Communicate with all owners on any issues with their residences as needed
• Attend weekly manager’s meeting – ability to work closely with other departments and managers
• Other duties and responsibilities as assigned