Job Description

At Leaf Home Solutions people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference… both to the homeowners we support and the staff that’s at the heart of it all.  We are driven by the hard-working and creative individuals that are passionate about their careers and what they do. LeafFilter Gutter Protection seeks to provide the best gutter cover solution paired with an outstanding customer service experience from beginning to end. 

Position Summary
The Call Center Trainer - LeafFilter will deliver training curriculum, courses and content, employee development programs, etc. Responsible for assisting in the development, design and implementation of impactful training initiatives using a variety of learning experiences including webinars, live video and in-person, etc.


Essential Duties and Responsibilities

• Conduct training for new hires and established staff, utilizing best practices specific to company industry
• Collaborate with management to identify training needs pertaining to the call center of the LeafFilter company
• Provide coaching and support to new employees during their onboarding process
• Schedule appropriate training sessions and track training completion and compliance
• Lead seminars, workshops, individual training sessions through webinar, recorded video, and live in-person methods
• Prepare and update hard copy training materials such as module summaries, videos, and presentations with management approval
• Partner with human resources regarding the training programs and onboarding
• Perform other duties as assigned
• Performs other duties as assigned by supervisor.

 Experience and Minimum Qualifications

• High School Diploma or equivalent.
• Bachelor’s degree or equivalent education, training, and work-related experience
• Prior experience in training curriculum and content design
• Outstanding communication, presentation, and interpersonal skills
• Command and understanding of the latest corporate training techniques
• Excellent time management and organizational skills
• Ability to interact with all levels of leadership and individual contributors
• Excellent facilitation of training material in written, verbal, and visual formats
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

 

Preferred Knowledge, Skills, Abilities or Certifications

• Prior experience with large and geographically diverse construction/remodeling company preferred
• Training/facilitation certification preferred
• Curriculum design certification preferred

Travel Requirements

• No travel required.

 

Overtime/Additional Hours Requirements

• May be requested to work overtime on evenings and weekends dependent on business need.

 

Physical Requirements

• Normal Office Environment
• Indoor work in a climate-controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
  
  

LeafFilter Company Overview

Why Work at LeafFilter? LeafFilter Gutter Protection has cultivated a passionate and inspired team with the support of an excellent workplace culture. People are at the heart of everything we do, and we’ve crafted a team of the very finest to ensure we make a difference…both to the homeowners we support and to the staff that’s at the heart of it all. Are you looking for a workplace with excellent culture, benefits, and opportunities for advancement? How about weekly pay, casual dress, and a fun work environment? Because we’re looking for someone just like you to make our team extraordinary.

Are we your company? LeafFilter is dominating the gutter protection industry and we continue to grow. We work hard and play harder. We’re a big company with a small company feel. We have ambition and drive and we’re in constant development. For us, we strive to be better than the best and we want you to join in our success! LeafFilter is the #1 rated gutter guard system in the nation as evaluated by the leading consumer publication. Since 2005, LeafFilter has grown from one small office in Hudson, OH to North America’s largest gutter protection company and a leader in the home improvement industry. From marketing to sales, installation, and service, we have the best team, right along with the best gutter protection solution.

For more information about Leaf Home Solutions and our growing organization, please visit 

What do we offer?

• Industry leading compensation package
• Full Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off
• Wellness programs
• Endless opportunity for growth and advancement
•  

LeafFilter Awards and Accolades 

• Inc. 5000’s fastest growing companies in America for eight straight years
• Qualified Remodeler Magazine’s Top 500 List: 4th Largest Remodeler
• Remodeling Magazine’s Top 550 List: 2nd Largest Remodeler
• Top Workplace by Cleveland Plain Dealer

Diversity and Inclusion Statement
Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement
Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). 

 

 

 

more