Job Description

Accounting Principals is currently seeking a Virtual Personal Assistant with at least 3 years of experience for a full-time position at an established Tech Services company in Seattle, WA. This is a great contract to hire role that is currently 100% Remote that offers the opportunity to work with a result-oriented and dedicated team.

Job Title: Virtual Personal Assistant

Job Type: Contract to hire

Industry: Tech Services

Hourly rate: Dependent on Experience

Hours and Location: Full-time (40 hours/week) 100% Remote in Seattle, WA

Job Description

· Member-facing representative that oversees and manages multiple household projects and delivers customer delight with each member interaction

· Responsible for onboarding new members and creating the first magic-moment

· Accurately assesses the members needs and offers curated recommendations through thorough research and relevant experience

· Creates a relationship with the member by building rapport and trust

· Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations

· Proactively anticipate future needs for the member & create mini-magic moments

· Assist in professional partner selections, project management and communications

· Serves as a liaison between members and vendors in managing projects, budgets and logistics

· Respond appropriately and immediately to member requests and concerns, keeping members informed of the status of their to-do

· Can de-escalate member

· Delivers service KPI’s and meets SLA’s ; always striving to exceed member expectations

· Test and use company technology in order to provide product feedback to drive quality

· Cross functional communication between multiple departments and key stakeholders

· Learn and retain a thorough working knowledge of all existing and new products

· Maintain thorough knowledge of systems so that information can be researched and accurately provided to the customer

Minimum Qualifications

· 3 years of experience in hospitality, personal or professional assistant services, coaching / mentoring or event management / planning

· High school diploma or equivalent (required)

· Post-secondary degree or certificate, preferably in Business Management (preferred)

· Strong communication skills: Listening, verbal and written communication

· Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office +/or GSuite. Experience with Salesforce is a plus

· Resourceful and creative; strong researching skills

· Extremely organized & excellent attention to detail

· Strong time management skills with the ability to manage multiple tasks/details with accuracy and timeliness

· Remains calm & professional under pressure and with competing priorities

· Supports colleagues through encouragement, open communication & “how can I help you” mentality

· Enjoys working in a collaborative work environment

· Has flexibility in their work schedule and willing to work weekends, evenings and holidays

· Has FUN!

If you are interested in this Virtual Personal Assistant role in Seattle, WA; please send your resume to [email protected] for immediate consideration!

• Demonstrate exceptional member service skills
• Deliver extraordinary customer service to ensure member satisfaction
• Call from providers and members with excellent customer service
• Analyze member complaints and inquiries from members/non-members and property management
• Create an exceptional member experience in the members
• Provide exemplary member service that meet and exceed member expectations
• Assist members with financial transactions
• Providing outrageous member experiences with each member interaction
• Answering member telephone requests and providing quality customer services
• Assist with general questions, member request or any member agency
• Follow up calls with members
• Communicate available services to members and potential members
• Provide quality customer service to members, potential members, and support team
• Providing excellent customer service to guests
• Providing excellent customer service and sales support while resolving all customer service issues
• Open and close member accounts
• Support membership retention through member engagement
• Recommending other services/products to help member
• Process member transactions without error
• Answer member's loan questions